Privacy Policy

We take the security of your personal information very seriously. This Privacy Policy explains what data we collect, why we collect it, and the rights you have over it.

1. Who We Are (The Data Controller)

Selouva is owned and operated by Finest Luxe BV, which is the data controller responsible for processing your personal information on this website.

Registered Company: Finest Luxe BV
Address: De Kaai 152, 9723 LE Groningen, Netherlands
Email: info@selouva.com
Phone: +31 622 433 595

2. Information We Collect

We only collect data necessary to provide our services and fulfill our obligations. This may include:

  • Order Information: Your name, shipping/billing address, email address, phone number, and transaction details required for payment processing.
  • Account Details: Information related to your user profile, if you create one.
  • Website Usage Data: Technical information such as your IP address, browser type, device type, and how you interact with our website (collected with your consent where required).
  • Marketing Data: Your email address and communication preferences, only if you have explicitly consented to receive marketing communications.

3. Why We Process Your Data (Purposes and Legal Grounds)

We process your data based on specific legal grounds for the following purposes:

  • Fulfilling Orders: Performance of a Contract (Art. 6(1)(b) GDPR)
  • Legal Compliance: Legal Obligation (Art. 6(1)(c) GDPR)
  • Communication & Customer Support: Performance of a Contract (Art. 6(1)(b) GDPR)
  • Website Security & Fraud Prevention: Legitimate Interest (Art. 6(1)(f) GDPR)
  • Analytics & Marketing: User Consent (Art. 6(1)(a) GDPR)

4. How We Share Your Data

We only share personal information when necessary to complete your order or operate our services efficiently.

Recipients may include:

  • Payment Providers for secure payment processing.
  • Shipping & Logistics Providers for order delivery.
  • IT & Hosting Providers to maintain website functionality and secure data storage.

Our online store is powered by Shopify. Please review Shopify's Privacy Policy for more information about how Shopify processes personal data.

5. Payments and Security

When you make a payment, your transaction data is handled according to strict PCI-DSS security standards.

We retain payment-related information only for as long as necessary to complete the transaction and comply with applicable accounting and legal obligations.

6. Analytics and Cookies

Analytics: We use Google Analytics (with IP anonymization where applicable) to better understand website traffic and improve our services. Analytics cookies are used only where you have provided consent.

Cookies: Our website uses cookies necessary for website functionality, including shopping cart and checkout features. Analytical and marketing cookies are used only with your permission where required by law.

Manage Consent: You may withdraw or modify your cookie preferences at any time through our cookie settings.

7. Data Security and Retention

Security: We protect your personal information using SSL/TLS encryption during transmission and maintain appropriate technical and organizational security measures.

Retention: We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable tax, accounting, or legal obligations. Data is securely deleted or anonymized once it is no longer required.

8. Your Privacy Rights

Depending on your location, including if you are a resident of the United States, European Union, or United Kingdom, you may have rights regarding your personal information.

These rights may include:

  • Access your personal information.
  • Correct inaccurate or incomplete information.
  • Delete your personal information where applicable.
  • Restrict certain processing activities.
  • Receive your data in a portable format where applicable.
  • Object to certain processing activities.
  • Withdraw Consent for marketing communications at any time.

To exercise your rights, please contact us at:

Email: info@selouva.com

9. International Data Transfers

Your personal information may be transferred to and processed outside your country of residence.

Where required, we implement appropriate safeguards, including Standard Contractual Clauses (SCCs) or other legally recognized mechanisms, to protect your personal information.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.

The latest version will always be published on this page. Where required by law, we will notify users of significant updates before they become effective.